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Shipping policy

1. Who ships your order

This Shipping Policy applies to every order placed on Tenso. The store is operated by OH BABY BLOOM LLC and hosted on Shopify, provided by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada.

Registered address: 5830 E 2nd St, Ste 7000 #29016, Casper, WY 82609, United States

Contact for shipping questions: contact@ohbabybloom.com

Phone: No telephone support — we answer by e-mail

2. Countries we deliver to

We deliver to the following destinations: United Kingdom

If your country does not appear at checkout, we are not able to ship there yet. Addresses we cannot serve include addresses outside the United Kingdom.

3. Order processing time

Orders are prepared and handed over to the carrier within 1 to 3 business days.

Processing time is counted in business days and does not include weekends or public holidays. Orders placed after 2:00 PM (UK time) are processed the next business day.

During sales periods, product launches or holiday peaks, processing may take slightly longer. If that happens, we will tell you by email rather than leave you guessing.

4. Delivery times

Once your parcel leaves our facility, the estimated transit time is:

  • 5 to 10 business days after dispatch for the United Kingdom

These are estimates provided by the carrier, not guaranteed dates. Weather, customs inspections, carrier backlogs and incorrect addresses can all add days to a delivery. The total time you should expect is processing time + transit time.

5. Shipping costs

Shipping is charged as follows:

  • Standard shipping: Free standard tracked shipping on every order to the United Kingdom
  • Free shipping threshold: There is no minimum order amount

The exact shipping cost for your order is always displayed at checkout, before payment, once your delivery address is entered. No shipping charge is ever added after you have paid.

6. Tracking your parcel

When your order ships, we send a confirmation email containing your tracking number and a link to follow the parcel.

  • Tracking information can take 24 to 72 hours to become active after you receive the email. An empty tracking page in the first hours is normal.
  • If you have not received a shipping confirmation after the processing time stated in section 3, check your spam folder first, then contact us at contact@ohbabybloom.com.
  • Orders containing several items may be split into separate parcels arriving on different days, each with its own tracking number.

7. Wrong or incomplete address

You are responsible for the delivery address entered at checkout. Please check the street number, apartment, postal code and phone number before confirming your order.

  • If you spot a mistake, email us immediately at contact@ohbabybloom.com. If the order has not yet been handed to the carrier, we will correct it at no cost.
  • Once a parcel has shipped, the address can no longer be modified by us.
  • A parcel returned to us because of an incorrect or incomplete address can be reshipped. Reshipping costs are paid by the customer when the address entered at checkout was incorrect.
  • If the carrier leaves the parcel at a pickup point or with a neighbour, the delivery is considered completed by the carrier.

8. Lost, delayed or damaged parcels

Every parcel leaves us checked and sealed. Once it is in transit, things can still go wrong — here is what we do.

  • Delayed: if tracking has not moved for 10 business days, contact us and we will open an investigation with the carrier.
  • Lost: if the carrier declares the parcel lost after investigation, we will a free replacement or a full refund, at your choice.
  • Damaged: if the ankle support or its packaging arrives damaged, email us within 7 days of delivery with photos of the item and of the outer packaging, including the shipping label. Keep the packaging until the claim is closed — carriers require it.
  • Marked delivered but missing: check around your door, with neighbours and at your local pickup point, then contact us within 7 days so we can file a claim.

Please write to contact@ohbabybloom.com for all of the above, with your order number in the subject line.

9. Customs duties, taxes and import fees

For international deliveries, your parcel may be subject to import duties, taxes or customs clearance fees set by the destination country. These charges are not included in the price you pay at checkout and are not controlled by us.

  • Responsibility for these charges: Prices shown in pounds sterling include any applicable UK taxes and import charges; you will not be asked to pay anything on delivery
  • Customs inspections can add delays that are outside the carrier's estimated transit time.
  • If a parcel is refused at customs or abandoned because the duties were not paid, the return and handling costs are Any customs issue is handled by us at no cost to you.

VAT and tax identification details: EIN 98-1887385 (not registered for UK VAT)

10. What is in the parcel

Each order ships with the other brands ankle support as pictured on the product page: a single slip-on elastic sleeve with an open heel and open toe. Quantity and any bundle contents are exactly as described on the product page and in your order confirmation.

11. Returns

This page covers shipping only. Returns, exchanges and refunds are handled by our separate policy: Refund Policy.

12. Questions

If anything about your delivery is unclear, write to us at contact@ohbabybloom.com with your order number. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM (UK time); we reply within 1 business day and we normally reply within Monday to Friday, 9:00 AM to 5:00 PM (UK time); we reply within 1 business day.

Last updated: 28 October 2026